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The Discount Den

95A Kings Hill

Bude

Cornwall

EX23 8QL

 

STORE POLICY

Customer Care

The Discount Den was set up to offer fantastic value toys, having spent years buying toys for our own children we wanted to offer a professional helpful service. As we test every item we sell, we have fantastic knowledge of each item we sell, there is no help or support we aren’t wishing to offer. If you would prefer your scooter boxed, great, would you like it built? That’s also great we are more than happy to do that for you also.

 

We have fantastic reviews on our Facebook page and over 650+ positive reviews on our Ebay account.

 

If for any reason your not happy with your purchase, drop us a message and we will do our upmost to put things right for you.

Privacy & Safety

We’re committed to protecting our customers’ personal data – old and new. We’ll always keep your data safe, up to date and only ever use it for what you have requested.

We’ll always keep your personal data safe and secure – it’s number one priority to us

  • We’ll only ever use your data to improve your experience or complete an order you have placed with us

  • We’ll only ever use your data for marketing if you have told us you want us to – and we (pinky) promise to never SPAM you

  • If we no longer need your personal data, we will delete it – we love to keep our systems clean of cobwebs!

Why we collect it

  • To run engaging competitions for our customers.

  • To improve your overall experience using information collected from customer feedback surveys.

How we use it

  • We need your entry in order to count it as part of our prize draw mechanic for competitions.

  • We take your suggestions, analyse them and put the best ones into practice to improve the experience for you and all customers.

We do not sell any of your personal data to any third parties. However, we do share your data with a select few companies in order to complete your contract with us and provide you with the best possible service. These include:

  • Our trusted partners that get your order to you – this includes our order delivery companies

  • Professional service agencies who help us get our products in front of the right person

  • Law enforcement and fraud prevention agencies

We only use your information for marketing purposes when specific consent has been provided by you agreeing for us to do so, i.e., you have ticked the subscription check box at checkout.

  • Contacting our customer service team

You have the right to:

  • Request a copy of the information held on you

  • Correct the information we hold on you

  • Have the information we hold on you deleted

As the new data protection law (GDPR) comes into force on 25th May 2018 there are a number of lawful reasons for us to use (or 'process') your personal information. One of the lawful reasons is called 'legitimate interests'. Broadly speaking Legitimate Interests means that we can process your personal information if:

  • We have a genuine and legitimate reason and we are not harming any of your rights and interests.

Some typical examples of when we might use the approach are for preventing fraud, digital marketing, maintaining the security of our system, data analytics and enhancing, modifying or improving our services.

As ever, you can opt-out at any time.

Wholesale Inquiries

Due to the way we source our stock, we generally don’t get multiple items of stock for wholesale however feel free to message for stock levels and availability.

 
Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments